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Sectors/Public Sector & Government

AI to make public services more accessible

Artificial intelligence makes it possible to simplify access to information, regulations, procedures and formalities, making it easier for professionals and citizens to deal with public services.

At LurNova we apply AI to make information easier to access and speed up tasks linked to public management and services.

Public administration manages a complex reality. The challenge is to ensure that this complexity is not passed on to the people who need information, have to complete a formality or provide a service.

Regulations, procedures, requirements and services form a web of information that is not always easy to consult or interpret. AI makes it possible to create more direct ways of accessing and using it.

Making a complex reality simple

Finding an answer may require knowing which regulations apply, which procedure to follow, where certain information is located or what documentation a formality requires.

AI makes it possible to interact with that complexity in a simpler way. Professionals and citizens can ask questions in natural language and access information from the sources defined by the organisation.

This makes it possible to develop assistants and tools that make it easier to consult regulations, procedures, formalities and services without needing to know in advance how the information is organised.

Speeding up the management behind every service

Behind every request or formality there are many tasks: interpreting documentation, classifying queries, identifying relevant information, checking requirements or routing a request to the right procedure.

AI can take part in these activities and, combined with automation and connection to existing systems, reduce manual tasks and make it easier to manage large volumes of queries, documents and case files.

In this way, technology can support teams in their daily work and help deliver more agile services, keeping the necessary supervision in every process.

Use cases in the public sector and government

01Information and guidance for citizens

To make it easier to access services, formalities, requirements and resources in natural language.

02Regulations and procedures lookup

To find relevant provisions, instructions and criteria across different administrative sources.

03Support for case processing

To classify documentation, extract information and prepare certain stages of the process.

04Support for public-sector professionals

To answer questions about procedures, regulations and how services work, based on authorised sources.

05Request management and classification

To identify their content and route them to the right service, procedure or team.

06Document review

To find relevant information, check that certain elements are present and make subsequent validation easier.

07Automation of administrative tasks

To reduce repetitive operations and manual movement of information between tools and systems.

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Frequently asked questions

How can artificial intelligence help in the public sector and government?

AI makes it possible to simplify access to information, regulations, procedures and formalities, and to speed up tasks linked to managing and delivering public services, making it easier for professionals and citizens to deal with public administration.

Can AI guide citizens on formalities and services?

Yes. Assistants can make it easier to access services, formalities, requirements and resources in natural language, without needing to know in advance how the information is organised.

Can AI help consult regulations and procedures?

Yes. It can find relevant provisions, instructions and criteria across different administrative sources, and answer public-sector professionals' questions based on authorised sources.

Can AI speed up the processing of case files and requests?

Yes. It can classify documentation, extract information, identify the content of requests and route them to the right service, procedure or team, reducing manual tasks.

Can AI be connected to public administration systems?

Yes. Combined with automation and connection to existing systems, it can reduce manual tasks and make it easier to manage large volumes of queries, documents and case files.

Is supervision maintained in public processes?

Yes. Technology supports teams in their daily work and helps deliver more agile services, while keeping the necessary supervision in every process.

Other sectors

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AI applied to the challenges of the public sector

Every public administration has its own services, procedures and needs. Tell us which challenge you want to tackle and we will analyse how to apply AI to give it an answer tailored to your organisation.