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Sectors/Financial Services & Insurance

AI to speed up processes without losing control

Artificial intelligence makes it possible to work with large volumes of information and documentation more efficiently, reducing manual tasks and supporting processes that require analysis and precision.

At LurNova we apply AI to speed up financial and insurance processes while keeping control over information and decisions.

In banking, insurance and financial services, every document can be part of a decision, a transaction or a case file. Speeding up how it is handled means doing so with precision and control.

Policies, contracts, case files, reports and communications make up much of the daily work. AI makes it possible to interpret, structure and relate that information, making it easier to bring into different processes.

When every document counts

Reviewing, classifying and cross-checking documentation, extracting data or checking certain criteria can take a considerable amount of work, especially as the volume of information grows.

AI can interpret documents and find relevant information, structure data, compare content or carry out checks that make the next stages of a process easier.

In this way, document-intensive activities can be sped up, keeping professionals' involvement for the decisions that require their judgement.

Speeding up without losing control

Not all processes are equally sensitive, and not all information should be handled in the same way. Adopting AI means being able to define how it is used in each context.

We can set which information each solution can use, who can access it, which models are involved and which actions can be taken, while also building in traceability and supervision mechanisms.

This makes it possible to move from tools that support professionals to processes with a higher degree of automation, keeping supervision wherever it is needed.

Use cases in financial services and insurance

01Case processing

To classify documentation, extract information and prepare the next steps of a process.

02Contract and policy analysis

To find clauses, compare terms and retrieve relevant information from large volumes of documents.

03Claims management

To support the receipt, classification and initial analysis of documentation and make processing easier.

04Support for professionals

To look up procedures, products, terms and internal documentation while handling operations.

05Document review and control

To check information, detect gaps or inconsistencies and support validation processes.

06Automation of administrative tasks

To reduce manual operations and make it easier to move information between documents, applications and systems.

07Communications analysis

To classify content, identify relevant information and route it to the right process or team.

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Frequently asked questions

How can artificial intelligence help in financial services and insurance?

AI makes it possible to work with large volumes of information and documentation more efficiently: interpreting, structuring and relating policies, contracts, case files, reports and communications, and reducing manual tasks in processes that require analysis and precision.

Can AI help with case processing and claims management?

Yes. It can classify documentation, extract information and support the receipt and initial analysis of documentation, preparing the next steps of each process.

Can AI analyse contracts and policies?

Yes. It can find clauses, compare terms and retrieve relevant information from large volumes of documentation.

How is control over information and decisions maintained?

It is possible to set which information each solution can use, who can access it, which models are involved and which actions can be taken, while building in traceability and supervision mechanisms.

Does AI make decisions about operations?

Not necessarily. AI can speed up document-intensive activities and keep professionals' involvement for the decisions that require their judgement, maintaining supervision wherever it is needed.

Can you start with support tools and move towards automation later?

Yes. It is possible to move from tools that support professionals to processes with a higher degree of automation, depending on how sensitive each process and the information it handles are.

Other sectors

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AI applied to the challenges of financial services and insurance

Every organisation works with different processes, information and requirements. Tell us which challenge you want to tackle and we will analyse how to apply AI to give it an answer tailored to your organisation.